Refunds and right of withdrawal

Last updated: 24 September 2026

This page explains how to get a refund and how to exercise your right of withdrawal for a glide. subscription. It supplements the terms of use and sale.

1. Who handles payments and refunds

Subscriptions are bought in the app through the App Store (Apple) or Google Play. These stores collect the payment and, in principle, process refunds under their own terms. We do not receive your payment methods.

• Bought on iPhone/iPad: go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and “Request a refund”.
• Bought on Android: open your Google Play order history, choose the order and “Request a refund”.
• You can also write to us at contact@glidetracker.world stating the store, the date and your glide. account email: we will help you with the steps.

2. Right of withdrawal (14 days)

For a distance purchase, a consumer has in principle 14 days from subscribing to withdraw, without giving a reason or paying penalties (article L221-18 of the French Consumer Code). For digital content supplied without a physical medium, this right can no longer be exercised once performance has begun with your prior express agreement and your express waiver of that right, and after you acknowledged losing it (article L221-28, 13°). Likewise it no longer applies to a service fully performed before the end of the period with your prior express agreement and waiver (article L221-28, 1°).

In practice, if you request immediate access to the paid features when subscribing and the store showed you that waiver, your right of withdrawal may end as soon as access starts. If in doubt, ask us or the store: we will look at your situation in good faith.

During a free trial nothing is charged: you can cancel before it ends in the store settings.

How to exercise your right

Send us, before the 14-day period ends, the form below or any unambiguous statement at contact@glidetracker.world. We acknowledge receipt of your request. We refund you no later than 14 days after being informed of your decision, using the same payment method as for the purchase (the operation going through the store).

3. Cancellation and refunds

• Cancelling stops automatic renewal but does not in principle entitle you to a refund of the current period: you keep access until it ends. Cancel in your Apple or Google Play account settings.
• In case of a technical problem preventing use of the paid service, or double billing, write to us: we will look for a solution, including a refund, in line with the statutory conformity guarantee.
• Promo codes are free and are not refundable.

4. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Lise Lenoir, EI, 10 rue de Melun, 77760 Ury, France, contact@glidetracker.world:
• I hereby give notice that I withdraw from my contract for the provision of the following service (glide. subscription):
• Ordered on (*) / received on (*): ……………
• Name of consumer(s): ……………
• Address of consumer(s): ……………
• Email of the glide. account and store of purchase (App Store / Google Play): ……………
• Signature of consumer(s) (only if this form is notified on paper): ……………
• Date: ……………
• (*) Delete as appropriate.

5. A disagreement?

Write to us at contact@glidetracker.world.